FAQ
Do your Prices Include Delivery?
Do your Prices Include Delivery?
What Days Do You Deliver On?
What Days Do You Deliver On?
Our standard working day deliveries are made Monday to Friday only, with the exception of turf which can not be delivered on a Monday.
We can deliver on a Saturday if you select the Saturday AM delivery option in the checkout and order before 1pm on the friday before.
Can I Choose a Delivery Date?
Can I Choose a Delivery Date?
Our Checkout offers you the ability to select a delivery date for your order.
Available delivery dates for the products in your cart will be shown along side any delivery service options.
Please Note: Although we achive over 99% on time deliveries, we can not be held responsible for any missed delivery dates caused by third party delivery agents.
How Do You Deliver?
How Do You Deliver?
We deliver our products via a pallet delivery network (either TPN or Palletways).
Deliveries are made on large curtain sided vehicles and goods are delivered on a pallet. We require a smooth level surface to deliver on to such as tarmac, block paving or concrete and we can not deliver on to gravel or grass.
Our delivery service is a kerbside delivery only.
Can I book a Time Slot?
Can I book a Time Slot?
AM or PM slots can be booked as an additional delivery surcharge from £15 + vat.
AM Deliveries, are between 9am - 1pm
PM Deliveries are between 12pm - 5:30pm
If you would like to book a Time Slot, please call our Customer Service team on 01785850653
Are all Delivery Dates the Same Across the Range
Are all Delivery Dates the Same Across the Range
Can I get Turf Delivered on Monday
Can I get Turf Delivered on Monday
Therefore, Turf orders are availble Tuesday - Friday on Standard Delivery and Saturday (if you choose a Saturday AM Delivery Method).
How can I get in touch?
How can I get in touch?
Operating between 9am - 5am, a live chat will nearly always be an option.
Alternatively, you can reach us on the phone by calling any of these 3 numbers.
- Sales Line: 0871 971 0988
- Customer Services: 0333 321 6896
- General Enquiries: 01785850653
How long should I leave turf before laying?
How long should I leave turf before laying?
Is there a charge to re-delivery
Is there a charge to re-delivery
- 0333 321 6896
Is there a charge for cancellation?
Is there a charge for cancellation?
With Turf, it's slightly different, as once it has been cut, it cannot be cancelled.
It's ok to change your mind - call us and we can look into cancelling the order.
03333216896
Do You Provide an Estimated Time?
Do You Provide an Estimated Time?
How can I track my order?
How can I track my order?
If you have ordered Bark, you may need to give us a call and we can call the Hauliers to chase that estimated time for you.