FAQ

Standard delivery to most postcodes is included in the price, however we do charge a small delivery surcharge to some postcodes. This is shown in the checkout when you have enetered your delivery postcode, along with any other delivery options (such as Next Working Day Delivery etc).

Our standard working day deliveries are made Monday to Friday only, with the exception of turf which can not be delivered on a Monday.

We can deliver on a Saturday if you select the Saturday AM delivery option in the checkout and order before 1pm on the friday before.

Yes - our order cut off is 1pm Monday to Friday for same day despatch.

We deliver our products via a pallet delivery network (either TPN or Palletways).

Deliveries are made on large curtain sided vehicles and goods are delivered on a pallet. We require a smooth level surface to deliver on to such as tarmac, block paving or concrete and we can not deliver on to gravel or grass.

Our delivery service is a kerbside delivery only.

AM or PM slots can be booked as an additional delivery surcharge from £15 + vat.

AM Deliveries, are between 9am - 1pm

PM Deliveries are between 12pm - 5:30pm

If you would like to book a Time Slot, please call our Customer Service team on 01785850653

For the most part, Deliveries for most products depending on your postcode will be the same. Standard Delivery will take up to 4 Working Days.

However, on some products, e.g. Mushroom Compost and our Bark, the Standard Delivery times are slightly different. Again, for most places, depending on your postcode, the delivery time will be between 3-5 Working Days.

As of right now, we don't offer Turf on Mondays due to the farm coming back from the weekend, they have to cut the orders for the next day, in our case, the Tuesday.

Therefore, Turf orders are availble Tuesday - Friday on Standard Delivery and Saturday (if you choose a Saturday AM Delivery Method).

Getting in touch has been made as easy as possible!

Operating between 9am - 5am, a live chat will nearly always be an option.

Alternatively, you can reach us on the phone by calling any of these 3 numbers.

• Sales Line: 0871 971 0988
• Customer Services: 0333 321 6896
• General Enquiries: 01785850653

We will always suggest laying the turf within the first 24 hours of receiving it.

However, when temperatures increase, it's always best to lay the product as soon as you receive it.

If you need a product re-delivering, this can be done by giving us a call on our number below:

• 0333 321 6896

Depending on the product and postcode, the re-delivery fee would vary. As mentioned above, feel free to call us, to arrange for re-delivery.

For most cancellations, there isn't a fee. However, if the product is with the Delivery Depot, there potentially could be a charge; this is postcode dependant.

With Turf, it's slightly different, as once it has been cut, it cannot be cancelled.

It's ok to change your mind - call us and we can look into cancelling the order.

03333216896

We can provide an Estimated Time for your order - get in touch with us, on the day of delivery and we can chase that up, for you!

Tracking your order for most products is easy - alongside our emails that we send with your order, you will find a tracking link where you can see the timeline of your order, all the way up to being completed!

If you have ordered Bark, you may need to give us a call and we can call the Hauliers to chase that estimated time for you.