Most of our products are delivered on a pallet (with the exception of smaller goods such as accessories and tools), via a pallet delivery network.
Pallet delivery can only be guaranteed to your kerbside. However, where possible the driver will attempt to deliver onto your drive or pavement. The pallet is delivered from an 18 tonne wagon with a tail lift and pallet trolley (not a crane or hiab delivery wagon). It is only possible to manoeuvre a pallet truck on level, smooth and solid surfaces such as tarmac, concrete or block paving. We can not deliver on to slopes, loose gravel, grass or other soft or uneven surfaces.
We need clear access for an 18 tonne curtainsided lorry, it is your responsibility as the customer to advise us of any access restrictions that you think may cause a delivery issue, here are some issues that can cause delivery problems:
We will keep you up to date with the progress of your delivery by text message and email notifications. If you have any issues with your delivery please call us on: 01785 850 653.
We offer Express Delivery as an option on most of our products, expresss delivery will provide the earliest available delivery date. Available dates will be shown in the delivery date selector in the checkout.
Yes we do. We are one of a few companies that offer a Delivery Date Selector (found at checkout). We offer an AM (9am - 1pm) Delivery Service, exclusively for our Telephone Orders.
We would much prefer that you are present to accept delivery.
Products that are not sent on a pallet, such as tools and accessories, are usually sent by Royal Mail or Courier Service.
Unfortunately, we do not collect pallets and it is down to the customer to dispose of the pallets themselves. We recommend you drop it off at your nearest tip/recycling centre.
If you decide to refuse delivery or if it's a failed delivery, it is up to you as the customer to pay for the delivery returns fee (charged by the third party hauliage company) which can be up to £60 depending on where you live.
Before you decide to refuse delivery, please contact us and we can help sort out any issues you may have with the porduct.
Call: 01785 850 653
With our checkout system, you are prompted to choose a preferred delivery date, which will give us a guideline for when you would like your delivery. We will always try our hardest to deliver on your preferred delivery date, but this cannot always be garanteed during peak times.
As of right now, the nationwide delivery service that we use only offers an AM booking system. For £15, we can book a delivery for an AM time slot (9am to 1pm).
There is an order cut off for both topsoil and turf at 1pm. The reason for this, is that our nationwide delivery network will be loading the goods for next day delivery after this point, so, they cannot accept any new orders. Therefore, we couldn't cut any more turf for that day.
Orders can be cancelled with no charge, if the goods haven't been dispatched. As we use a third party delivery network, we are charged for any time the vehicles are used to transport the goods. Therefore, if the goods are sent to be collected and or moved, there is a cancellation charge that would be deducted from your refund.
Cancellation charges are postcode dependant and are a charge set by the haulier, which we are charged. There is no profit made through the charge.
A turf order can be cancelled with a full refund, if the goods haven't been cut by our farm yet.
Due to turf being a perishable product, we cannot provide a refund if you cancel your order and the the turf has been cut by our farm, as this item can't be resold.
If you have cancelled the order - The majority of banks, will take up to 48-72 hours for the funds to show on your statement and account.
If the goods have been collected from the delivery destination and returned to us - We will refund the goods, once we have confirmed the goods are back with us. This usually takes one working day. After that, for the majority of banks, it would take between 48-72 hours, for the refund to be processed and show on your account statement and account.
Very occasionally, we cannot meet the preferred delivery date. With this being said, we do our best to deliver your goods within the 4 working day delivery window that is, our standard delivery service.
If we exceed 4 working days delivery, then we can refund you the delivery fee (if applicable).