Terms and Conditions of Sale

Last updated: 23 September 2026

These Terms and Conditions of Sale explain the terms on which Quality Garden Supplies Limited supplies products to customers through our websites and through orders placed with us by telephone, email or other agreed means.

Please read these Terms carefully before placing an order.

Nothing in these Terms affects any rights you may have under applicable consumer law.

1. About Us

We are Quality Garden Supplies Limited, a company registered in England and Wales under company number 07055300.

Our registered office is:

Quality Garden Supplies Limited
Unit 3, Micklow House Farm
Eccleshall Road
Stone
Staffordshire
ST15 0BY
United Kingdom

VAT registration number: 980 4084 14.

In these Terms, references to "QGS", "we", "us" or "our" mean Quality Garden Supplies Limited.

References to "you" or "customer" mean the person or organisation purchasing products from us.

2. Consumer and Business Customers

Some provisions of these Terms apply differently depending on whether you are purchasing as a consumer or in the course of a business.

A consumer is an individual acting for purposes wholly or mainly outside their trade, business, craft or profession.

A business customer is any person, partnership, sole trader, company, organisation or other entity purchasing wholly or mainly for purposes relating to their trade, business, craft or profession.

Where a provision applies only to consumers or only to business customers, we will say so.

3. These Terms and Your Order

These Terms apply to products purchased from us unless we expressly agree otherwise in writing.

When placing an order through our website, you will be asked to accept these Terms.

Please check your order carefully before submitting it, including:

the products ordered;
quantities;
delivery address;
telephone number and contact details;
requested delivery date; and
any information relevant to delivery access.

You are responsible for ensuring that the information supplied to us is complete and accurate.

Our Delivery Terms, Returns Policy and any product-specific conditions or instructions referred to during the ordering process may also form part of your contract with us.

4. How the Contract is Formed

When you place an order, this constitutes an offer to purchase the products from us.

An automated order acknowledgement confirms that we have received your order but does not necessarily mean that we have accepted it.

We may carry out payment, stock, delivery-area, access, pricing or other checks before accepting an order.

Unless we tell you otherwise, our acceptance of your order takes place when we confirm that the order has been accepted for fulfilment or dispatch.

At that point a contract is formed between you and us.

If we are unable to accept your order, we will notify you and refund any payment already taken for products that we cannot supply.

5. Products and Product Information

We take reasonable care to ensure that product descriptions, photographs, specifications, dimensions and other information displayed on our websites are accurate.

However, photographs and images are illustrative and differences may occur between the appearance of products on a screen and the products supplied.

Many of the products we sell are natural materials, including topsoil, compost, manure, bark, woodchip, turf, stone, gravel and similar landscaping and horticultural products.

Natural products may vary between batches in characteristics including:

colour;
texture;
particle size;
moisture content;
appearance;
composition; and
density.

Reasonable natural variation does not of itself mean that a product is defective or not as described.

Dimensions, weights, volumes and coverage figures shown on the website are approximate unless expressly stated otherwise.

Coverage calculators and quantity recommendations are intended as estimating tools only. Actual requirements can vary according to site conditions, compaction, settlement, depth, ground preparation and application.

6. Availability

All products are subject to availability.

Occasionally a product may become unavailable after an order has been placed due to stock shortages, supplier availability, seasonal conditions, crop conditions, transport disruption or other circumstances.

If we cannot supply a product, we may contact you to offer:

a suitable alternative;
a revised delivery date; or
cancellation and a refund for the unavailable product.

We will not substitute a materially different product without your agreement.

7. Prices

The price payable is the price shown or otherwise agreed when you place your order, subject to correction of obvious pricing errors.

Unless clearly stated otherwise, prices shown to consumers include VAT at the applicable rate.

Delivery charges, supplements and other charges will be shown before the order is completed where applicable.

If we discover an obvious error in the price of an item after you order, we will contact you before supplying it. You may either proceed at the correct price or cancel the affected item for a full refund.

We are not obliged to supply a product at an obviously incorrect price where the pricing error could reasonably have been recognised as an error.

8. Payment

Unless you have an approved credit account with us, payment must be made in full before the goods are dispatched.

We may use third-party payment providers to process transactions.

For approved business account customers, separate credit terms may apply.

Where credit terms have been agreed with a business customer, payment must be made in accordance with those terms.

Failure to pay an invoice by its due date may result in suspension or withdrawal of credit facilities and any other remedies available to us under the contract or applicable law.

9. Delivery

We deliver using our own arrangements and/or independent third-party carriers, pallet networks, couriers and suppliers.

Different delivery methods apply to different products.

Many bulk and palletised products are delivered using large commercial vehicles and are supplied on a kerbside or roadside delivery basis.

Full details of our delivery methods, vehicle access requirements, pallet deliveries, unattended deliveries, delivery dates, turf deliveries, failed deliveries and additional charges are contained in our Delivery Terms, which form part of the contract where applicable.

You must provide accurate delivery information and tell us before dispatch about any circumstances that may affect delivery, including restricted vehicle access.

Delivery dates and time windows are estimates unless we expressly confirm that a particular delivery date or time is an essential term of the contract.

We will use reasonable efforts to deliver on the requested or confirmed date, but circumstances outside our reasonable control may occasionally result in delay.

Nothing in this section limits any statutory rights available to consumers where goods are not delivered within an agreed or legally required time.

10. Delivery Access

You are responsible for ensuring that the delivery address can reasonably and safely be accessed by the type of vehicle required for your order.

Depending on the delivery method, vehicles may include large rigid HGVs, articulated vehicles or other commercial delivery vehicles.

You must notify us before dispatch of relevant restrictions including:

narrow roads or entrances;
vehicle weight or width restrictions;
low bridges;
low trees or overhead cables;
restricted turning areas;
steep slopes;
soft surfaces;
gravel or loose surfaces;
parked vehicles or other obstructions; or
any other circumstances which may prevent safe delivery.

The driver has final responsibility for deciding whether it is safe and reasonably practicable to access a particular location or carry out an unloading manoeuvre.

Drivers are not required to enter private property or undertake any manoeuvre which they reasonably consider unsafe.

Where delivery cannot reasonably be completed because access information supplied by the customer was incorrect or incomplete, we may charge the reasonable additional cost of redelivery, return or other transport costs where the law permits us to do so.

11. Kerbside and Pallet Deliveries

Unless otherwise expressly agreed, palletised goods are delivered to a suitable kerbside or roadside point at the delivery address.

Pallet deliveries normally use a tail-lift vehicle and manual pallet truck.

Manual pallet trucks require a firm, smooth and reasonably level surface and generally cannot operate successfully on:

loose gravel;
grass;
soil;
soft ground;
steep slopes;
uneven surfaces; or
other unsuitable ground.

The driver is not required to move goods to a garden, garage, driveway, building or other location beyond the normal safe delivery point.

If a driver agrees, at the customer's request, to attempt delivery beyond the normal kerbside or roadside delivery point, this is subject to the driver's assessment of safety and suitability.

Further conditions relating to such requests are set out in our Delivery Terms.

12. Delivery When Nobody is Present

Where the delivery method permits, you may authorise us or the carrier to leave the goods at the delivery address without obtaining a signature.

If you request or authorise an unattended delivery, you must provide clear instructions for a safe and suitable place in which the goods may be left.

Once the goods have been delivered in accordance with those instructions, they will be treated as delivered to you.

This does not affect your rights where goods were defective, damaged before delivery or otherwise failed to comply with the contract.

13. Risk and Ownership

For consumers, risk in the goods passes to you when the goods come into your physical possession, or into the physical possession of a person identified by you to receive them, in accordance with applicable consumer law.

For business customers, risk in the goods passes to you when delivery is completed.

Where goods are supplied to a business customer on credit terms, ownership of those goods does not pass to you until we have received payment in full, in cleared funds, for those goods.

Until ownership has passed, the business customer must, so far as reasonably practicable:

keep the goods identifiable as goods supplied by QGS;
take reasonable care of them;
not deliberately remove or obscure identifying labels or packaging; and
notify us promptly if the business becomes insolvent, enters administration or liquidation, ceases trading, or becomes subject to any similar insolvency process.

Risk and ownership are separate.

A business customer is responsible for the goods from the point at which risk passes, even if legal ownership has not yet passed.

Where goods have been used, incorporated into land or other materials, consumed, processed or resold before payment, the practical operation of this provision may be affected by applicable law.

Nothing in this clause affects any rights or liabilities which cannot legally be excluded or limited.

14. Checking Your Delivery

You should inspect your delivery as soon as reasonably possible after it arrives.

Where practicable, please tell the driver about clearly visible damage, shortages or incorrect goods and have this recorded on the delivery documentation.

We ask that damage, shortages or incorrect products are reported to us as soon as reasonably possible, preferably within 48 hours, because early notification makes it considerably easier for us to investigate the delivery and make any appropriate claim against the carrier.

Photographs of the products, packaging, pallet and delivery location may be requested to help us investigate.

However, the 48-hour reporting request does not remove or reduce the statutory rights of a consumer in relation to faulty, damaged, misdescribed or missing goods.

Special requirements apply to turf and other rapidly deteriorating living products, as explained below.

15. Faulty, Damaged or Misdescribed Goods

Consumers have statutory rights in relation to goods that are faulty, damaged, not as described or otherwise do not conform to the contract.

Nothing in these Terms excludes or limits those rights.

Depending on the circumstances and applicable law, the available remedy may include repair, replacement, price reduction or refund.

Please contact us as soon as reasonably possible if you believe there is a problem with your goods.

Because many of our landscape products are natural materials, reasonable differences in colour, texture, particle size, moisture content or appearance are not necessarily defects.

We may ask for photographs or other reasonable evidence to allow us to investigate the issue before arranging a collection, replacement, refund or other remedy.

16. Your Right to Change Your Mind

If you are a consumer purchasing at a distance, you will normally have the legal right to change your mind and cancel eligible goods within 14 days after delivery, subject to statutory exceptions.

To exercise the right to cancel, you must clearly inform us of your decision to cancel within the applicable cancellation period.

You do not need to give a reason.

Separate rules apply to goods which are excluded from the statutory cancellation right, including certain goods which are liable to deteriorate or expire rapidly and certain goods made to a customer's specification.

17. Perishable and Rapidly Deteriorating Goods

The statutory right to cancel because you have changed your mind does not apply where the relevant legal exception applies to goods which are liable to deteriorate or expire rapidly.

Products falling within this category may include fresh turf and certain other living or rapidly deteriorating products.

This exclusion relates only to a change-of-mind cancellation.

It does not affect your rights where a product was faulty, damaged, not as described or otherwise failed to comply with the contract when supplied.

Because turf and other living products can deteriorate rapidly following delivery, particular inspection and care requirements apply as set out in section 22.

18. Returns Following a Change of Mind

Where you validly cancel an eligible order because you have changed your mind, you must return the goods in accordance with our Returns Policy.

Unless the goods are faulty or we have agreed otherwise, you are responsible for the direct cost of returning goods following a change-of-mind cancellation.

This cost can be significant for heavy, bulky or palletised goods.

If you ask us to arrange collection, we may deduct the reasonable direct collection cost from your refund where permitted by law.

We will tell you the collection cost before arranging the collection wherever reasonably practicable.

You must take reasonable care of the goods while they are in your possession.

Where permitted by law, we may make a deduction from a refund for any reduction in value caused by handling beyond what would reasonably be permitted when examining goods in a shop.

19. Refunds Following Cancellation

Where you exercise a statutory cancellation right, refunds will be made in accordance with applicable consumer law.

We will refund the price paid for the cancelled goods and, where required by law, the applicable standard outbound delivery charge.

Additional amounts paid specifically for enhanced delivery options may not be refundable beyond the cost of our least expensive standard delivery option where the law permits.

We may withhold a refund until we have received the returned goods or you provide evidence that you have sent them back, where permitted by law.

20. Order Amendments

If you need to amend an order, please contact us as soon as possible.

We will try to accommodate reasonable amendments before dispatch but cannot guarantee that an order can be changed once processing or dispatch has begun.

Some goods may be dispatched one or more working days before the requested delivery date.

Once goods have been dispatched, an amendment may need to be treated as a cancellation or return and reasonable transport charges may apply where permitted.

21. Cancellation Before Dispatch

Please contact us as soon as possible if you wish to cancel an order before it has been dispatched.

For eligible consumer orders, this is in addition to any statutory cancellation rights.

Where an order has already entered the carrier, pallet-network or supplier distribution system, we may be unable to stop the delivery.

If goods must subsequently be returned solely because you have changed your mind, reasonable return transport costs may apply where permitted by law.

Different rules may apply to perishable, rapidly deteriorating or customised goods.

22. Turf and Other Living Products

Turf and other living horticultural products are perishable and can deteriorate rapidly without suitable handling and care. The following inspection, laying and watering requirements relate to lawn turf. Follow the specific instructions supplied for other living products.

Inspection and prompt reporting

Inspect your turf immediately on delivery. Report visible damage, deterioration, shortages, an incorrect product or other apparent concerns straight away, wherever practical before the driver leaves. If immediate reporting is not possible, please contact QGS within 24 hours of delivery.

Take clear photographs as soon as you identify a concern, including an overall view and the affected rolls, where reasonably possible. Do not delay reporting while waiting to obtain photographs.

Prompt reporting helps us establish the condition on arrival and give timely advice. If an issue was not reasonably apparent on delivery, tell us as soon as it becomes apparent. A later report will be assessed on the available evidence; reporting after 24 hours does not automatically remove statutory rights for goods that were defective when supplied.

Your responsibility after delivery

Turf is a living, highly perishable product. From delivery onwards, you are responsible for its proper handling, storage, laying, watering and ongoing care.

Before delivery, have the ground prepared, sufficient people and equipment available, and an adequate water supply ready. Arrange delivery for when you can lay the turf promptly. Turf should be laid as soon as reasonably possible after delivery and, wherever practicable, on the day it arrives. Hot weather makes prompt laying and watering particularly important.

Do not leave turf rolled or stacked for longer than necessary. Keep any unavoidable short-term holding period to a minimum and follow our turf-care guidance. Water promptly after laying and maintain suitable moisture as it establishes. Watering a rolled or stacked pallet is not a substitute for laying and watering correctly.

Deterioration caused by aftercare

QGS is not responsible for deterioration caused by delayed laying, unsuitable storage, inadequate watering, unsuitable ground preparation, improper handling or other failures to follow appropriate turf aftercare guidance after delivery. This includes heat or drying damage caused by leaving turf rolled or stacked for too long or failing to provide appropriate care for the conditions.

The fact that turf has deteriorated after delivery does not, by itself, establish either that it was defective when supplied or that the customer caused the problem. We assess the cause using the available evidence, which may include its condition on arrival, delivery and laying times, photographs, storage conditions, weather and watering history.

Where the evidence shows that turf was supplied in suitable condition and the deterioration was caused by subsequent handling or inadequate care, QGS will not provide a refund, credit or replacement for that deterioration, except where required by law.

This does not exclude or limit responsibility for defects present when the turf was supplied, or any consumer's statutory rights.

Further delivery and complaint procedures appear in section 19 of our Delivery Terms and section 12 of our Returns, Refunds and Cancellations Policy.

23. Natural and Bulk Products

Topsoil, compost, bark, woodchip, manure, soil improvers, aggregates and other bulk or natural materials may settle during storage and transport.

Quoted bag capacities generally refer to nominal or filled volume and may not correspond exactly to the apparent volume after settlement or compaction.

Bulk bags and other packaging are not intended to constitute calibrated measuring vessels unless expressly stated.

The weight of natural products can vary significantly according to moisture content.

Coverage and quantity requirements depend upon factors including:

application depth;
settlement;
compaction;
moisture;
existing ground conditions; and
the characteristics of the site.

Customers should therefore make an appropriate allowance when calculating the quantity required.

Our online calculators, coverage tables and recommendations are provided to assist customers with estimating quantities and should not be treated as a guarantee of the exact amount required for a particular project.

24. Events Outside Our Reasonable Control

We will not be responsible for delay or failure to perform our obligations where this is caused by circumstances outside our reasonable control.

These may include:

severe weather;
flooding;
fire;
industrial disputes;
road closures;
vehicle breakdowns;
major traffic disruption;
transport network disruption;
carrier or pallet-network disruption;
supplier failure;
crop or harvesting problems;
government restrictions; or
other comparable circumstances.

If such an event materially affects your order, we will take reasonable steps to minimise its effect and contact you where appropriate.

Consumer statutory rights relating to cancellation, delivery and refunds remain unaffected.

25. Our Responsibility to Consumers

We do not exclude or limit our liability where it would be unlawful to do so.

Nothing in these Terms excludes or limits liability for:

death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation;
breach of rights that cannot legally be excluded; or
any other liability which cannot lawfully be excluded or limited.

If we fail to comply with these Terms, we are responsible for loss or damage which is a foreseeable result of our breach of the contract or our failure to use reasonable care and skill.

We are not responsible for losses which were not reasonably foreseeable when the contract was made.

Products supplied to consumers are intended primarily for private use. We are not responsible to a consumer for business losses such as loss of profit, revenue, contracts or business opportunity arising from use of products for commercial purposes.

26. Our Responsibility to Business Customers

This section applies only to business customers.

Nothing in these Terms limits or excludes liability which cannot lawfully be limited or excluded.

Subject to that, we will not be liable to a business customer for:

indirect or consequential loss;
loss of profit;
loss of revenue;
loss of business;
loss of contracts;
loss of anticipated savings; or
loss of goodwill.

To the fullest extent permitted by law, our total aggregate liability arising in connection with an order shall be limited to the price paid or payable for the products giving rise to the claim.

This limitation does not apply where applicable law does not permit liability to be limited in this way.

27. Additional Terms for Business and Trade Account Customers

This section applies only where you are purchasing wholly or mainly for business purposes.

27.1 Authority to Place Orders

You are responsible for ensuring that anyone placing an order using your business name, account, email address, telephone number, purchase-order process or trade account has appropriate authority to do so.

Unless you have notified us otherwise before the order is accepted, we are entitled to treat an order placed by an employee, representative or other person using your authorised business details or account as an order placed on behalf of the business.

27.2 Trade and Credit Accounts

Any credit facility offered by QGS is discretionary.

Opening or maintaining a trade account does not oblige us to offer credit.

We may:

set or amend a credit limit;
reduce or withdraw a credit limit;
require payment before dispatch;
suspend an account;
require outstanding balances to be cleared before accepting further orders; or
withdraw credit facilities altogether.

We may do this where reasonably necessary, including because of payment history, credit information, account activity or changed commercial circumstances.

27.3 Payment Terms

Where credit terms have been agreed, invoices must be paid in full by the stated due date.

Unless otherwise agreed in writing, the payment terms shown on our invoice or account agreement will apply.

Payment must be made without deduction, withholding, counterclaim or set-off except where required by law or agreed by us in writing.

27.4 Overdue Accounts

If a business invoice is not paid when due, we may:

suspend further deliveries;
place existing orders on hold;
withdraw or reduce credit facilities;
require future orders to be paid for in advance; and
take reasonable steps to recover the debt.

Where permitted by law, we may also claim statutory interest, fixed compensation and reasonable debt-recovery costs in respect of overdue commercial debts.

27.5 Retention of Title

Where goods are supplied on credit terms, ownership of those goods does not pass to the business customer until we have received payment in full, in cleared funds, for those goods.

Until ownership passes, you must, so far as reasonably practicable:

keep the goods identifiable as goods supplied by QGS;
keep them in reasonable condition;
not deliberately obscure identifying packaging or labels; and
tell us promptly if you become subject to insolvency proceedings or cease trading.

Risk in the goods may pass before ownership passes.

27.6 Trade Returns

Business customers do not have statutory consumer change-of-mind cancellation rights.

We are therefore not obliged to accept the return of correctly supplied goods from a business customer simply because:

the goods are no longer required;
too much was ordered;
a project was cancelled;
a customer's requirements changed; or
the business ordered the wrong product.

Any return of correctly supplied goods by a business customer requires prior approval from QGS.

Where we agree to accept a trade return, we may impose reasonable conditions including:

a specified return period;
goods being unused;
goods being in resaleable condition;
complete packs, pallets or product units being returned;
the goods being securely palletised;
the customer paying return or collection transport costs; and
a reasonable restocking or handling charge.

Our separate Returns, Refunds & Cancellations Policy contains further information.

27.7 No Partial Returns

Where a trade product has been sold as a complete pallet, bulk bag, pack, bundle or other sales unit, we will not normally accept a partial change-of-mind return of that unit.

For example, a pallet sold as 50 bags cannot normally be returned as 5 or 10 loose bags.

This does not affect rights in relation to genuinely faulty, damaged, incorrect or non-conforming goods.

27.8 Product Selection and Commercial Use

Business customers are responsible for satisfying themselves that the goods are suitable for the intended commercial application.

Any quantities, application rates, coverage estimates or recommendations supplied by QGS are general guidance unless we expressly agree otherwise in writing.

Where products are to be used in a customer's project, installation, landscaping contract or other commercial work, the business customer remains responsible for checking:

quantities;
site measurements;
specifications;
application requirements;
site conditions; and
suitability for the intended use.

Nothing in this clause excludes any liability which cannot lawfully be excluded.

27.9 Natural Products

Business customers acknowledge that natural products such as topsoil, compost, bark, manure, turf and related horticultural materials can vary naturally between batches.

Reasonable variation in colour, moisture, texture, particle size, density or appearance does not itself constitute a defect.

27.10 Inspection and Notification by Business Customers

Business customers should inspect goods promptly following delivery.

Any apparent shortage, damage, incorrect product or other obvious issue should be reported to us as soon as reasonably practicable.

For turf and other rapidly deteriorating products, apparent problems should be reported immediately in accordance with the specific turf provisions in these Terms.

Where a business customer uses, spreads, mixes, installs, resells or otherwise materially alters goods after becoming aware of an apparent issue, this may affect our ability to investigate the claim or provide an appropriate remedy.

27.11 Insolvency

If a business customer:

becomes insolvent;
enters liquidation or administration;
has a receiver appointed;
proposes a voluntary arrangement;
ceases or threatens to cease trading; or
becomes subject to a materially similar insolvency event,

we may, to the extent permitted by law:

suspend further supplies;
cancel outstanding orders;
withdraw credit facilities; and
require immediate payment of sums properly due.

27.12 Business Liability

The limitations in section 26 apply to all business and trade account customers.

To the fullest extent permitted by law, QGS will not be responsible for commercial losses arising from matters such as:

project delay;
labour costs;
contractor costs;
loss of profit;
loss of customer contracts;
loss of business opportunity; or
consequential losses,

except to the extent that liability cannot lawfully be excluded or limited.

28. Use of Products

You are responsible for selecting products appropriate for your intended use, except where you have expressly told us of a particular purpose and reasonably relied upon our advice in circumstances where the law provides otherwise.

Any application rates, coverage calculations, growing recommendations, installation guidance or similar information are provided as general guidance and may need to be adjusted according to individual circumstances.

You should follow applicable manufacturer instructions, safety information and product-specific guidance.

29. Website Calculators and Estimates

Any soil, compost, bark, turf or other quantity calculator provided on our websites is intended to help customers estimate requirements.

Results are estimates only.

Actual quantities required can differ because of variations in measurements, depth, surface levels, compaction, settlement, wastage and site conditions.

You are responsible for checking your measurements and deciding the quantity appropriate for your project.

Nothing in this section affects your statutory rights in relation to the products actually supplied.

30. Intellectual Property

All text, photographs, graphics, logos, product descriptions, calculators and other content produced by or for QGS and displayed on our websites remain our property or the property of the relevant rights holder.

They may not be copied, reproduced or commercially exploited without permission except where permitted by law.

31. Personal Information

We process personal information in accordance with our Privacy Policy.

Our Privacy Policy explains what information we collect, why we collect it, how it is used and your rights in relation to your personal data.

32. Complaints

If you have a problem with an order, please contact our customer services team and give us a reasonable opportunity to investigate and resolve the issue.

Providing your order number together with photographs or other relevant information will normally allow us to deal with an issue more quickly.

For products whose condition can change rapidly following delivery, including turf, you should contact us immediately in accordance with the relevant provisions of these Terms.

Nothing in this complaints process affects a consumer's legal rights.

33. Changes to These Terms

We may update these Terms from time to time.

The Terms which apply to your order will normally be those in force at the time the contract is entered into.

Changes made after your order has been accepted will not retrospectively alter your contract unless the change is required by law or agreed with you.

34. If Part of These Terms is Invalid

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as removed or modified to the minimum extent necessary.

The remaining provisions will continue to apply.

35. No Waiver

If we delay enforcing any right under these Terms, that does not mean that we have waived that right.

36. Third-Party Rights

Except where expressly stated otherwise, no person other than you and us has any right to enforce the contract between us.

37. Governing Law and Courts

If you are a consumer, these Terms and the contract between us are governed by English law.

You may bring proceedings in the courts of England and Wales. If you live elsewhere in the United Kingdom, you may also have the right to bring proceedings in the courts of the part of the United Kingdom in which you live.

If you are a business customer, these Terms and any dispute or claim arising from them or the contract shall be governed by English law and the courts of England and Wales shall have exclusive jurisdiction.

38. Contacting Us

You can contact Quality Garden Supplies Limited using the contact details published on our website.

Our registered office is:

Quality Garden Supplies Limited
Unit 3, Micklow House Farm
Eccleshall Road
Stone
Staffordshire
ST15 0BY

Company number: 07055300
VAT registration number: 980 4084 14

These Terms do not affect your statutory rights where you are purchasing as a consumer.