Terms and Conditions of Sale

Last updated: September 2026

These Terms and Conditions of Sale explain the terms on which Quality Garden Supplies Limited supplies products to customers through our websites and through orders placed with us by telephone, email or other agreed means.

Please read these Terms carefully before placing an order.

Nothing in these Terms affects any rights you may have under applicable consumer law.

1. About Us

We are Quality Garden Supplies Limited, a company registered in England and Wales under company number 07055300.

Our registered office is:

Quality Garden Supplies Limited
Unit 3, Micklow House Farm
Eccleshall Road
Stone
Staffordshire
ST15 0BY
United Kingdom

VAT registration number: 980 4084 14.

In these Terms, references to "QGS", "we", "us" or "our" mean Quality Garden Supplies Limited.

References to "you" or "customer" mean the person or organisation purchasing products from us.

2. Consumer and Business Customers

Some provisions of these Terms apply differently depending on whether you are purchasing as a consumer or in the course of a business.

A consumer is an individual acting for purposes wholly or mainly outside their trade, business, craft or profession.

A business customer is any person, partnership, company, organisation or other entity purchasing wholly or mainly for purposes relating to their trade, business, craft or profession.

Where a particular provision applies only to consumers or only to business customers, we will say so.

3. These Terms and Your Order

These Terms apply to products purchased from us unless we expressly agree otherwise in writing.

When placing an order through our website, you will be asked to accept these Terms.

Please check your order carefully before submitting it, including the products, quantities, delivery address, contact details and requested delivery arrangements.

You are responsible for ensuring that the information supplied to us is complete and accurate.

4. How the Contract is Formed

When you place an order, this constitutes an offer to purchase the products from us.

An automated order acknowledgement confirms that we have received your order but does not necessarily mean that we have accepted it.

We may carry out payment, stock, delivery-area, access, pricing or other checks before accepting an order.

Unless we tell you otherwise, our acceptance of your order takes place when we confirm that the order has been accepted for fulfilment or dispatch.

At that point a contract is formed between you and us.

If we are unable to accept your order, we will notify you and refund any payment already taken for products that we cannot supply.

5. Products and Product Information

We take reasonable care to ensure that product descriptions, photographs, specifications, dimensions and other information displayed on our websites are accurate.

However, photographs and images are illustrative and differences may occur between the appearance of products on a screen and the products supplied.

Many of the products we sell are natural materials, including topsoil, compost, manure, bark, woodchip, turf, stone, gravel and similar landscaping products.

Natural products may vary between batches in characteristics including:

• colour;

• texture;

• particle size;

• moisture content;

• appearance;

• composition; and

• density.

Reasonable natural variation does not of itself mean that a product is defective or not as described.

Dimensions, weights, volumes and coverage figures shown on the website are approximate unless expressly stated otherwise.

Coverage calculators and quantity recommendations are intended as estimating tools only. Actual requirements can vary according to site conditions, compaction, settlement, depth, ground preparation and application.

6. Availability

All products are subject to availability.

Occasionally a product may become unavailable after an order has been placed due to stock shortages, supplier availability, seasonal conditions, crop conditions, transport disruption or other circumstances.

If we cannot supply a product, we may contact you to offer:

• a suitable alternative;

• a revised delivery date; or

• cancellation and a refund for the unavailable product.

We will not substitute a materially different product without your agreement.

7. Prices

The price payable is the price shown or otherwise agreed when you place your order, subject to correction of obvious pricing errors.

Unless clearly stated otherwise, prices shown to consumers include VAT at the applicable rate.

Delivery charges, supplements and other charges will be shown before the order is completed where applicable.

If we discover an obvious error in the price of an item after you order, we will contact you before supplying it. You may either proceed at the correct price or cancel the affected item for a full refund.

We are not obliged to supply a product at an obviously incorrect price where the pricing error could reasonably have been recognised as an error.

8. Payment

Unless you have an approved credit account with us, payment must be made in full before the goods are dispatched.

We may use third-party payment providers to process transactions.

For approved business account customers, separate credit terms may apply.

Where credit terms have been agreed with a business customer, payment must be made in accordance with those terms.

9. Delivery

We deliver using our own arrangements and/or independent third-party carriers, pallet networks, couriers and suppliers.

Different delivery methods apply to different products.

Many bulk and palletised products are delivered using large commercial vehicles and are supplied on a kerbside or roadside delivery basis.

Full details of our delivery methods, vehicle access requirements, pallet deliveries, unattended deliveries, delivery dates, turf deliveries, failed deliveries and additional charges are contained in our Delivery Information and Delivery Terms, which form part of the contract where applicable.

You must provide accurate delivery information and tell us before dispatch about any circumstances that may affect delivery, including restricted vehicle access.

Delivery dates and time windows are estimates unless we expressly confirm that a particular delivery time is an essential term of the contract.

We will use reasonable efforts to deliver on the requested or confirmed date, but circumstances outside our reasonable control may occasionally result in delay.

Nothing in this section limits any statutory rights available to consumers where goods are not delivered within an agreed or legally required time.

10. Delivery Access

You are responsible for ensuring that the delivery address can reasonably and safely be accessed by the type of vehicle required for your order.

Depending on the delivery method, vehicles may include large rigid HGVs, articulated vehicles or other commercial delivery vehicles.

You must notify us before dispatch of relevant restrictions including narrow roads, weight restrictions, low bridges, low trees or cables, restricted turning areas, steep slopes, soft surfaces, gravel, poor access or other circumstances which may prevent safe delivery.

The driver has final responsibility for deciding whether it is safe and reasonably practicable to access a particular location or carry out an unloading manoeuvre.

Drivers are not required to enter private property or undertake any manoeuvre which they reasonably consider unsafe.

Where delivery cannot reasonably be completed because access information supplied by the customer was incorrect or incomplete, we may charge the reasonable additional cost of redelivery, return or other transport costs where the law permits us to do so.

11. Kerbside and Pallet Deliveries

Unless otherwise expressly agreed, palletised goods are delivered to a suitable kerbside or roadside point at the delivery address.

Pallet deliveries normally use a tail-lift vehicle and manual pallet truck.

Manual pallet trucks require a firm, smooth and reasonably level surface and generally cannot operate successfully on loose gravel, grass, soft ground, steep slopes or uneven surfaces.

The driver is not required to move goods to a garden, garage, driveway, building or other location beyond the normal safe delivery point.

If a driver agrees, at the customer's request, to attempt delivery beyond the normal kerbside or roadside delivery point, this is subject to the driver's assessment of safety and suitability.

Further conditions relating to such requests are set out in our Delivery Terms.

12. Delivery When Nobody is Present

Where the delivery method permits, you may authorise us or the carrier to leave the goods at the delivery address without obtaining a signature.

If you request or authorise an unattended delivery, you must provide clear instructions for a safe and suitable place in which the goods may be left.

Once the goods have been delivered in accordance with those instructions, they will be treated as delivered to you.

This does not affect your rights where goods are defective, damaged before delivery or otherwise fail to comply with the contract.

13. Risk and Ownership

For consumers, risk in the goods passes to you when the goods come into your physical possession or the physical possession of a person identified by you to receive them, subject to applicable consumer law.

For business customers, unless otherwise agreed, risk passes on delivery.

Ownership of goods supplied to a business customer will not pass until we have received payment in full of all sums due to us in respect of those goods.

14. Checking Your Delivery

You should inspect your delivery as soon as reasonably possible after it arrives.

Where practicable, please tell the driver about clearly visible damage or shortages and have this recorded on the delivery documentation.

We also ask that damage, shortages or incorrect products are reported to us as soon as reasonably possible, preferably within 48 hours, because early notification makes it considerably easier for us to investigate the delivery and make any claim against the carrier.

Photographs of the products, packaging, pallet and delivery location may be requested to help us investigate.

However, the 48-hour request does not remove or reduce the statutory rights of a consumer in relation to faulty, damaged, misdescribed or missing goods.

15. Faulty, Damaged or Misdescribed Goods

Consumers have statutory rights in relation to goods that are faulty, damaged, not as described or otherwise do not conform to the contract.

Nothing in these Terms excludes or limits those rights.

Depending on the circumstances and applicable law, the remedy may include repair, replacement, price reduction or refund.

Please contact us as soon as reasonably possible if you believe there is a problem with your goods.

Because many of our landscape products are natural materials, reasonable differences in colour, texture, particle size, moisture content or appearance are not necessarily defects.

We may ask for photographs or other reasonable evidence to allow us to investigate the issue before arranging a collection, replacement or refund.

16. Your Right to Change Your Mind

If you are a consumer purchasing at a distance, you will normally have the legal right to change your mind and cancel eligible goods within 14 days after delivery, subject to statutory exceptions.

To exercise the right to cancel, you must clearly inform us of your decision to cancel within the applicable cancellation period.

You do not need to give a reason.

Separate rules apply to goods which are excluded from the statutory cancellation right, including certain perishable goods and certain goods made to a customer's specification.

17. Perishable Goods

The statutory right to cancel because you have changed your mind does not apply to goods which are liable to deteriorate or expire rapidly.

Products which may fall within this category include fresh turf, living plants and certain other living or rapidly deteriorating products.

This exclusion relates only to a change-of-mind cancellation.

It does not affect your rights if a perishable product is faulty, damaged, not as described or otherwise fails to comply with the contract.

Because turf and other living products can deteriorate rapidly after delivery, you should inspect them immediately and follow the storage, preparation, watering and installation instructions supplied with the product.

18. Returns Following a Change of Mind

Where you validly cancel an eligible order because you have changed your mind, you must return the goods in accordance with our Returns Policy.

Unless the goods are faulty or we have agreed otherwise, you are responsible for the direct cost of returning goods following a change-of-mind cancellation.

This can be significant for heavy, bulky or palletised goods.

If you ask us to arrange collection, we may deduct the reasonable direct collection cost from your refund where permitted by law.

We will tell you the collection cost before arranging the collection wherever reasonably practicable.

You must take reasonable care of the goods while they are in your possession.

Where permitted by law, we may make a deduction from a refund for any reduction in value caused by handling beyond what would reasonably be permitted when examining goods in a shop.

19. Refunds Following Cancellation

Where you exercise a statutory cancellation right, refunds will be made in accordance with applicable consumer law.

We will refund the price paid for the cancelled goods and, where required by law, the applicable standard outbound delivery charge.

Additional amounts paid specifically for enhanced delivery options may not be refundable beyond the cost of our least expensive standard delivery option where the law permits.

We may withhold a refund until we have received the returned goods or you provide evidence that you have sent them back, where permitted by law.

20. Order Amendments

If you need to amend an order, please contact us as soon as possible.

We will try to accommodate reasonable amendments before dispatch but cannot guarantee that an order can be changed once processing or dispatch has begun.

Some goods may be dispatched one or more working days before the requested delivery date.

Once goods have been dispatched, an amendment may need to be treated as a cancellation or return and reasonable transport charges may apply where permitted.

21. Cancellation Before Dispatch

Please contact us as soon as possible if you wish to cancel an order before it has been dispatched.

For eligible consumer orders, this is in addition to any statutory cancellation rights arising after delivery.

Where an order has already entered the carrier or supplier network, we may be unable to stop the delivery.

If goods must then be returned solely because you have changed your mind, reasonable return transport costs may apply where permitted by law.

Different rules may apply to perishable or customised goods.

22. Turf and Other Living Products

Turf and other living horticultural products require appropriate care immediately following delivery.

You are responsible for ensuring that the site is prepared and that sufficient labour, equipment and water are available to handle and install the product promptly.

Turf should normally be laid as soon as reasonably possible following delivery.

Weather, temperature, storage conditions and delays in installation can significantly affect living products.

Detailed product-specific instructions supplied by us form part of our guidance for handling the goods.

Nothing in this section excludes your statutory rights where goods were faulty or non-conforming at the time of delivery.

23. Natural and Bulk Products

Topsoil, compost, bark, woodchip, manure, aggregates and other bulk materials may settle during storage and transport.

Quoted bag capacities generally refer to nominal or filled volume and may not correspond to the apparent volume after settlement or compaction.

Bulk bags and other packaging are not intended to constitute calibrated measuring vessels unless expressly stated.

Coverage and quantity requirements depend upon factors including depth, settlement, compaction, moisture and the characteristics of the site.

Customers should therefore make an appropriate allowance when calculating the quantity required.

24. Events Outside Our Reasonable Control

We will not be responsible for delay or failure to perform our obligations where caused by circumstances outside our reasonable control.

These may include severe weather, flooding, fire, industrial disputes, road closures, vehicle breakdowns, transport network disruption, carrier failure, supplier failure, crop or harvesting problems, government restrictions or other comparable events.

If such an event materially affects your order, we will take reasonable steps to minimise the effect and contact you where appropriate.

Consumer statutory rights relating to cancellation, delivery and refunds remain unaffected.

25. Our Responsibility to Consumers

We do not exclude or limit our liability where it would be unlawful to do so.

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by our negligence;

• fraud or fraudulent misrepresentation;

• breach of rights that cannot legally be excluded; or

• any other liability which cannot lawfully be excluded or limited.

If we fail to comply with these Terms, we are responsible for loss or damage which is a foreseeable result of our breach of the contract or our failure to use reasonable care and skill.

We are not responsible for losses which were not reasonably foreseeable when the contract was made.

Products supplied to consumers are intended primarily for private use. We are not responsible to a consumer for business losses such as loss of profit, revenue, contracts or business opportunity arising from use of products for commercial purposes.

26. Our Responsibility to Business Customers

This section applies only to business customers.

Nothing in these Terms limits or excludes liability which cannot lawfully be limited or excluded.

Subject to that, we will not be liable to a business customer for indirect or consequential loss or for loss of profit, revenue, business, contracts, anticipated savings or goodwill.

Our total aggregate liability arising in connection with an order shall, to the fullest extent permitted by law, be limited to the price paid or payable for the products giving rise to the claim.

This limitation does not apply where the law does not permit liability to be limited in this way.

27. Use of Products

You are responsible for selecting products appropriate for your intended use, except where you have expressly told us of a particular purpose and reasonably relied upon our advice in circumstances where the law provides otherwise.

Any application rates, coverage calculations, growing recommendations or similar information are provided as general guidance and may need to be adjusted to individual circumstances.

You should follow applicable manufacturer instructions, safety information and product-specific guidance.

28. Intellectual Property

All text, photographs, graphics, logos, product descriptions, calculators and other content produced by or for QGS and displayed on our websites remain our property or the property of the relevant rights holder.

They may not be copied, reproduced or commercially exploited without permission except where permitted by law.

29. Personal Information

We process personal information in accordance with our Privacy Policy.

Our Privacy Policy explains what information we collect, why we collect it, how it is used and your rights in relation to your personal data.

30. Complaints

If you have a problem with an order, please contact our customer services team and give us a reasonable opportunity to investigate and resolve the issue.

Providing your order number together with photographs or other relevant information will normally allow us to deal with an issue more quickly.

Nothing in this complaints process affects a consumer's legal rights.

31. Changes to These Terms

We may update these Terms from time to time.

The Terms which apply to your order will normally be those in force at the time the contract is entered into.

Changes made after your order has been accepted will not retrospectively alter your contract unless the change is required by law or agreed with you.

32. If Part of These Terms is Invalid

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as removed or modified to the minimum extent necessary.

The remaining provisions will continue to apply.

33. No Waiver

If we delay enforcing any right under these Terms, that does not mean that we have waived that right.

34. Third-Party Rights

Except where expressly stated otherwise, no person other than you and us has any right to enforce the contract between us.

35. Governing Law and Courts

If you are a consumer, these Terms and the contract between us are governed by English law.

You may bring proceedings in the courts of England and Wales. If you live elsewhere in the United Kingdom, you may also have the right to bring proceedings in the courts of the part of the United Kingdom in which you live.

If you are a business customer, these Terms and any dispute or claim arising from them or the contract shall be governed by English law and the courts of England and Wales shall have exclusive jurisdiction.

36. Contacting Us

You can contact Quality Garden Supplies Limited using the contact details published on our website.

Our registered office is:

Quality Garden Supplies Limited
Unit 3, Micklow House Farm
Eccleshall Road
Stone
Staffordshire
ST15 0BY

Company number: 07055300
VAT registration number: 980 4084 14

These Terms do not affect your statutory rights.